Book Title: Case Studies in Business Management
Editor: Dr. Nilesh Anute
ISBN: 978-81-979197-9-4
Chapter: 20
DOI: https://doi.org/10.59646/csc20/253
Author: Dr. Nilesh Vitthal Limbore, Associate Professor, FUEL Business School, Pune, Maharashtra, India
Learning Objectives
This case study aims to explore the implementation of Lean Six Sigma methodologies in the banking sector, with a specific focus on ICICI Bank. Learners will understand how ICICI Bank adopted Lean Six Sigma to enhance operational efficiency, reduce process variability, and improve customer satisfaction. The study will cover aspects such as the identification of key areas for improvement, the deployment of Six Sigma tools, the role of leadership, and the impact on overall business performance.