Book Title: Case Studies in Business Management
Editor: Dr. Nilesh Anute
ISBN: 978-81-979197-9-4
Chapter: 22
DOI: https://doi.org/10.59646/csc22/253
Author: Dr. Namita Chawla, Assistant Professor, Department of MCA, PCET’s Pimpri Chinchwad University, Pune, Maharashtra, India.
Learning Objectives
This case study aims to explore the process innovation strategies implemented by Infosys, a leading Indian IT services company, to enhance its operational efficiency and maintain a competitive edge in the global market. Learners will understand the significance of process innovation in the IT services sector, the methodologies employed by Infosys to streamline its operations, and the impact of these innovations on business performance, client satisfaction, and market positioning.