Book Title: Indian Management Case Studies
Editors: Dr. Jasbir Kaur and Dr. Devyani Ingale
ISBN: 978-81-973428-4-4
Chapter: 17
DOI: https://doi.org/10.59646/imcsc17/192
Author: Dr. Suvarna Suhas Sathe, Registrar, Tilak Maharashtra Vidyapeeth, Pune, Maharashtra, India
Learning Objective:
This case study focuses on four main areas of human resource management in the hospitality sector: firstly, it investigates the HR practices that improve employee satisfaction and service excellence; secondly, it identifies the challenges and opportunities in HR management in the Indian hospitality industry; thirdly, it examines the effects of these HR strategies on organisational performance and customer satisfaction; and fourthly, it explores how cultural factors influence HR policies and practices at a prominent Indian hospitality brand.