Book Title: Case Studies in Business Management
Editor: Dr. Nilesh Anute
ISBN: 978-81-979197-9-4
Chapter: 3
DOI: https://doi.org/10.59646/csc3/253
Author: Dr. Prashant Gundawar, Chief Academic Officer, Sasmira Group of Institutes and Director at Sasmira Institute of Management Studies and Research, Mumbai, Maharashtra, India.
Learning Objectives
This case study aims to explore the quality management practices implemented by Apollo Hospitals, one of India’s leading healthcare providers. Learners will understand the strategies employed by Apollo Hospitals to ensure high-quality patient care, enhance operational efficiency, and maintain compliance with healthcare standards. The study will cover aspects such as clinical governance, patient safety initiatives, staff training, and the use of technology in quality management. Additionally, it will analyze the impact of these practices on patient outcomes, hospital reputation, and overall business performance.