Book Title: Digital Business and Intelligent Technologies
Editors: Dr. S. Fenin Samuel, Dr. D. Kinslin, Dr. S. Edmund Christopher, and Dr. J.S. Kishore
ISBN: 978-81-69297-52-3
Chapter: 13
DOI: https://doi.org/10.59646/723/13
Author: Dr. D. Kinslin, Professor
Abstract
This chapter examines business process automation (BPA) as a key driver of efficiency improvement in modern organizations. It begins by defining BPA and understanding its scope in the technology-enabled automation of complex business processes. The chapter discusses the historical evolution of BPA from manual processes to digital transformation, highlighting its importance in enhancing speed, accuracy, and efficiency in a competitive landscape. Key technologies enabling automation are explored, including robotic process automation (RPA), artificial intelligence (AI), machine learning (ML), and enterprise resource planning (ERP) systems. The chapter emphasizes how these technologies streamline operations across various functions, including customer service, HR, and accounting. The benefits of BPA, such as the reduction of human error, cost savings, time efficiencies, and data-driven decision-making, are analyzed. Additionally, the chapter identifies common challenges and risks associated with BPA, including implementation costs, resistance to change, and cybersecurity concerns. Case studies of successful implementations provide practical insights, along with best practices for BPA adoption. The chapter concludes with future trends in business process automation, emphasizing the importance of staying ahead in a rapidly changing business environment.