Title: Contours of Contemporary Research: Perspectives Across Disciplines
Chief Editors: Dr. S. Durga, Dr. S. Sathyapriya, and Dr. V. A. Jane
ISBN: 978-81-17787-25-0
Chapter: 5
DOI: https://doi.org/10.59646/880/5
Author: Dr. A. Palani
Abstract
The ongoing digital transformation and sustainability are reshaping the basis of modern business strategy. AI, big data analytics, the Internet of Things (IoT), Cloud Computing, Digital platforms and Intelligent automation have greatly improved the ability of organisations to gather data, recognise patterns, predict change, and manage complex business processes. But having access to high-tech digital technologies isn’t necessarily a sustainable business performance indicator. There is a wide variation in the capacity of organisations to transform technological resources into strategically relevant intelligence and then turn that intelligence into appropriate organisational action. This chapter presents and explains the concepts of digital intelligence as a sustainability capacity and how it can help to support a resilient and responsible business transformation. Digital intelligence is defined as an organization’s ability to utilize digital technologies, data, analysis and knowledge from stakeholders to perceive its environment and organizational changes, create strategic understanding, predict new threats, inform responsible action and restructure organizational assets. The chapter builds on the resource-based view, natural-resource-based view, dynamic capabilities theory and stakeholder theory to create the framework of Digital Intelligence for Sustainable and Responsible Transformation (DISRTF). It introduces a sequence of digital foundations to digital intelligence and a suite of sustainable dynamic capabilities, adaptive and resilient transformation, responsible business outcomes and sustainable business performance. The two cross-cutting mechanisms that drive the transformation pathway are responsible digital governance and stakeholder orientation, along with human judgement. The chapter also explores ethical and managerial issues of AI, data governance, algorithmic decision making, digital inequality and technological dependence. It concludes that the strategic value of digital transformation is not solely the sophistication of the technology, but the ability of organisations to leverage digital opportunities to create value, sustainably, responsibly and adaptively.
keywords: Digital intelligence, digital transformation, sustainability capability, responsible AI, sustainable business performance and responsible management.