Book Title: Digital Business and Intelligent Technologies
Editors: Dr. S. Fenin Samuel, Dr. D. Kinslin, Dr. S. Edmund Christopher, and Dr. J.S. Kishore
ISBN: 978-81-69297-52-3
Chapter: 1
DOI: https://doi.org/10.59646/723/1
Author: Dr. K. A Janardhanan
Abstract
This chapter delves into the transformative impact of technology on business operations, highlighting how technological advancements have reshaped the way organizations function. It outlines the evolution of technology in business, from the automation of processes to the adoption of cutting-edge solutions such as artificial intelligence (AI), machine learning (ML), and cloud computing. The chapter emphasizes the significance of automation, particularly robotic process automation (RPA), in optimizing efficiency and reducing operational costs. Additionally, it explores digital transformation, which is fundamentally changing traditional business models and enabling organizations to become more agile and customer-focused. Technologies like big data, business analytics, and the Internet of Things (IoT) are discussed as tools that provide insights for data-driven decision-making, enhancing business performance. The chapter also covers the integration of blockchain technology, which ensures transparency and security in business transactions, and cybersecurity, which remains a critical concern in safeguarding digital business environments. Lastly, it addresses the rise of remote work and virtual collaboration tools, emphasizing the changing nature of work in modern organizations.